PRIVACY POLICY

Effective Date: July 24, 2026
Last Updated: July 24, 2026

BrightCrest Property Services LLC, operating under the BrightCrest Cleaning Services brand (“BrightCrest,” “we,” “us,” or “our”), respects your privacy.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit brightcrestpropertyservices.com, submit an estimate request, communicate with us, or otherwise interact with our Website.

1. Scope of This Policy

This Policy applies to information collected through:

• Our Website;

• Contact and estimate-request forms;

• Email, telephone, and text communications initiated in connection with an inquiry;

• Website analytics and cookies; and

• Other online interactions that link to this Policy.

A separate Cleaning Service Agreement may govern information collected after you become a customer.

This Policy does not govern third-party websites, platforms, or services that BrightCrest does not control.

2. Information You Provide

We may collect information that you voluntarily provide, including:

• First and last name;

• Email address;

• Telephone number;

• Preferred method of contact;

• Service ZIP code;

• Requested cleaning service;

• Preferred service frequency;

• Property type, approximate size, and condition;

• Scheduling preferences;

• Information included in your description of cleaning needs;

• Business or property name, if provided;

• Photographs or attachments, if an upload option is available;

• Communications and correspondence with us; and

• Other information you choose to provide.

Please do not submit Social Security numbers, bank-account information, payment-card details, passwords, medical information, alarm codes, door codes, or other highly sensitive information through the Website’s general contact form.

3. Information Collected Automatically

When you access the Website, BrightCrest and its website-service providers may automatically collect certain technical and usage information, such as:

• Internet Protocol address;

• Browser type and version;

• Device type and operating system;

• Pages viewed;

• Dates and times of visits;

• Referring and exit pages;

• Approximate location derived from an IP address;

• Interactions with Website features; and

• Cookie and similar-technology identifiers.

This information helps operate, secure, measure, and improve the Website.

4. Cookies and Similar Technologies

The Website is hosted using Squarespace. Squarespace and other authorized service providers may use cookies or similar technologies necessary to:

• Operate and secure the Website;

• Remember Website preferences;

• prevent spam and fraudulent submissions;

• Measure Website traffic and performance; and

• Understand how visitors interact with Website content.

Depending on our Website settings, some analytics or optional cookies may not operate until you make a cookie choice.

You can control cookies through the Website’s cookie banner, when available, and through your browser settings. Blocking certain cookies may affect Website functionality.

If we later add advertising pixels, behavioral advertising, or materially different tracking technologies, we will update this Policy and applicable consent options.

5. How We Use Information

We may use collected information to:

• Respond to questions and estimate requests;

• Determine whether a property is within our service area;

• Evaluate requested services and prepare personalized estimates;

• Contact you about availability, walkthroughs, scheduling, or next steps;

• Provide and administer cleaning services after acceptance;

• Maintain business and customer records;

• Operate, secure, troubleshoot, and improve the Website;

• Analyze Website traffic and service interest;

• Detect and prevent fraud, spam, abuse, and security incidents;

• Enforce our agreements and protect legal rights;

• Comply with legal, tax, accounting, insurance, and regulatory obligations; and

• Carry out another purpose disclosed when information is collected or with your consent.

6. Email, Telephone, and Text Communications

When you submit an estimate request, we may use the contact information provided to respond about that request.

Service-related communications may include questions about the property, estimate information, walkthrough arrangements, scheduling, confirmations, updates, and follow-up concerning the requested service.

We will not treat an estimate request as automatic consent to unrelated promotional communications.

If you separately opt in to marketing:

• You may unsubscribe from promotional emails using the unsubscribe link;

• You may withdraw consent to promotional text messages by replying STOP; and

• Message and data rates may apply to text messages.

Consent to receive promotional communications is not required to request an estimate or purchase cleaning services.

7. How We Disclose Information

We may disclose information to service providers that perform functions on our behalf, including providers of:

• Website hosting and form processing;

• Email and business communications;

• Cloud or form-response storage;

• Website security and spam prevention;

• Analytics;

• Scheduling, estimating, invoicing, or customer management;

• Payment processing, if later used; and

• Professional accounting, insurance, legal, or technology services.

These providers may process information only as needed to perform services for us, subject to their agreements and applicable law.

We may also disclose information:

• When required by law, subpoena, court order, or valid legal process;

• To protect the safety, rights, property, or security of BrightCrest, customers, Website users, or others;

• To investigate fraud, abuse, or security incidents;

• In connection with a merger, financing, reorganization, sale, or transfer of business assets; or

• With your direction or consent.

8. No Sale of Personal Information

BrightCrest does not sell personal information and does not exchange personal information for monetary compensation.

We do not knowingly sell sensitive personal information or personal information belonging to children.

We also do not use information from estimate requests for targeted advertising across unrelated websites.

If these practices change, we will update this Policy and provide any notice or choices required by applicable law.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to inquiries and provide requested services;

• Maintain business, estimate, and customer records;

• Comply with tax, accounting, insurance, contractual, and legal requirements;

• Resolve disputes;

• Prevent fraud or abuse; and

• Enforce our agreements.

Retention periods may differ depending on the type of information and the reason it was collected.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations and technical limitations.

10. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email system, internet transmission, or electronic storage method can be guaranteed to be completely secure. You should use care when submitting information online.

If we become aware of a data-security incident, we will evaluate and provide notices as required by applicable law.

11. Your Privacy Choices and Requests

Depending on applicable law and the circumstances, you may request that we:

• Confirm whether we maintain personal information about you;

• Provide access to certain personal information;

• Correct inaccurate information;

• Delete certain information;

• Stop promotional communications; or

• Explain how particular information has been used or disclosed.

To make a request, email info@brightcrestpropertyservices.com with the subject line:

Privacy Request

Include your name, contact information, and a description of the request. We may need to verify your identity before responding.

Certain information may be retained when reasonably necessary to complete a transaction, maintain required business records, detect fraud, comply with law, establish or defend legal claims, or fulfill another lawful purpose.

We will not unlawfully discriminate against you for submitting a privacy request.

12. Texas Privacy Rights

Where the Texas Data Privacy and Security Act or another Texas privacy requirement applies, eligible Texas residents may have rights concerning access, correction, deletion, data portability, and certain opt-outs.

BrightCrest does not currently sell personal data or process personal data for targeted advertising.

Requests may be submitted using the contact information in Section 11. If a request is denied, you may ask us to reconsider by replying to our decision and stating that you are submitting an appeal.

Nothing in this section expands or restricts rights or exemptions provided by applicable law.

13. Children’s Privacy

The Website and BrightCrest’s cleaning services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13. If you believe a child has submitted personal information, contact us so we can review and, when appropriate, delete it.

14. Third-Party Websites

The Website may link to third-party platforms, including social media websites.

BrightCrest does not control those platforms and is not responsible for their content, security, or privacy practices. Review the privacy policy of each third party before providing information.

15. Changes to This Privacy Policy

We may update this Policy to reflect changes in our Website, services, technology, providers, or legal requirements.

The revised Policy will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through another reasonable method when appropriate.

16. Contact Us

Questions, concerns, or privacy requests may be directed to:

BrightCrest Property Services LLC
BrightCrest Cleaning Services
San Antonio, Texas
Phone: (210) 201-3537
Email: info@brightcrestpropertyservices.com